For a company in the service business, especially one as small as us, as cliché as it sounds, our people are our greatest asset.
Retaining talent is very important for us to execute at the level that we do.
My hypothesis are the following:
- Trust your employees to do what’s right for the company
- Reduce the impact of mistakes
In a fundamental level, the basis of our retention hypothesis is trust. We provide the vision, the direction and the goals but we trust the employees on the implementation details. This is incredibly hard to do, especially if you’re as big as a control freak as I am.
But trust is a two-way street. Once the trust has been broken, it will be an incredibly long process to get it back.
More details in a future post.
Happy Labor Day!